Help / FAQ
PROFILE:
-Edit/View Profile: Here you can see your profile exactly as it would appear to others, you can update your profile based on many different criterion, feel free to fill as many or fewer fields as you want, we suggest entering as much information as you can so that others can learn more about you.
-Upload/Remove Photos: Here you can add or edit your photos, the profile photo would be used as your main photo in your profile and everywhere else, the poster photo would be used as the canvas photo in your profile, you can also upload additional photos that would appear in the photos section of your profile, make sure to upload good quality images as per what is allowed and suggested by us, you can also make use of the cropping and dragging tools to adjust your uploaded images, keep in mind that uploading good quality photos will make a dramatic difference to your profile.
MATCHES:
-Inbox: Here you can see the list of messages you have received from others, here you will also see users with whom you have matched with a mutual like/love.
-Sending Messages: Members can send messages for the first time from a user's profile, subsequent messages or replies can be sent either from the profile or from the inbox.
-Deleting Messages: Messages can be deleted by clicking on delete icon, deleted messages will be permanently deleted from the system and there will be no way to restore them.
-Spam Alert: We allow users to send five subsequent messages without getting a reply from the other side, after that you must wait for a reply before sending more messages to that person.
-Read Notifications: Here you can see the list of messages you have received from others, here you will also see users with whom you have matched with a mutual like/love.
-Message Retention: We only store and populate the last 100 messages in each thread, older messages are automatically deleted by using the concept of LIFO last in first out.
-Violations: Members may be banned or their account may be terminated if they try to send messages that don’t adhere with our general guidelines.
INTERESTS:
-Likes/Loves Received: Here you can see the list of all the likes/loves you received from others.
-Likes/Loves Sent: Here you can see the list of all the likes/loves you sent to others.
-Profile Views: Here you can the see the list of profiles you viewed.
-Profile Viewers: Here you can see the list of users who viewed your profile.
-Mutuals: Any mutual like/love will be moved from here to the inbox/matches.
SEARCH:
-Search Options: Here you can search profiles based on multiple criterion, please note that only paid members have access to all search criterion and carry unlimited searches on our platform.
SETTINGS:
-Limits: Here you can see limits remaining or available for photos, messages, likes, loves, blocks.
-Settings: Here you can change settings for your profile:
-Premium Settings: Here you can change settings for the following.
--Go Underground
--Go Undercover
-Notification Settings: Here you can change notification settings for the following.
--New Message
--New Like/Love
--Promotional Emails
--Stats Emails
-Full Name: Here you can change your name as it would appear on our platform, we suggest that you use your real full name.
-Change Password: Here you can change your password to access your account, we suggest that you change your password periodically to safeguard access to your account.
-Update Email Address: Here you can change/update your email address so that we always have your most updated email address.
-Date of Birth: Here you can change settings for your date of birth, you can either choose to display your full birth date and month or just your age.
-Blocked Profiles: Here you can list of users you have blocked, you can also unblock them from here.
-Close Account: Here you can permanently close your account and delete all your content, please note that this action is irreversible in most cases.
UPGRADE:
-Profile Upgrade: Here you can upgrade your account and enjoy exclusive benefits that are only available to paid members, please note that only profiles in approved status are eligible for an upgrade, we reserve the right to decline any upgrade, with or without any reason.
-Additional Products: Here you can add additional products to power up your profile with additional benefits, we reserve the right to decline any purchase.
-Cancellations: While it is not possible to cancel your upgrade, you can always close your account whenever you want.
-Refunds: No refunds will be given after a successful upgrade under any circumstances, unless there is an error from our side.
BLOCK/UNBLOCK:
-Blocking: You can block any profile you like, but keep in mind that all likes, loves, mutuals, messages will get permanently deleted, in order to block any user, simply click on the “Block Profile” button at the bottom of the profile page.
-Unmatching: You can unmatch any profile you like, but keep in mind that all likes, loves, mutuals, messages will get permanently deleted. in order to unmatch any user, simply click on the “Delete” icon in inbox.
-Visibility: If you block/unmatch a user, neither of you can access each other's profile.
-Privacy: The other party will not be informed if you decide to block or unblock them.
-Unblocking: You can unblock any blocked user from your settings page, doing so will not restore any previous likes, loves, mutuals, messages.
REPORT PROFILES/ARTICLES:
-Reporting: In order to report abuse of any item, simply click on the “Report Abuse” button.
-Reasons: We encourage all our members to report abuse of any profile or articles if they find anything that doesn’t adhere to our general posting guidelines, reporting due to personal reasons is not allowed.
-Violations: Wrongful reporting may lead to termination of your account, so please make sure there is a legitimate reason for your reporting.
-Privacy: Due to privacy issues, we will not be able to disclose the outcome of any specific case that is reported to us.
OTHER FUNCTIONS:
-Like Profiles: In order to like any profile, simply click on the "Like" button.
-Love Profiles: In order to love any profile, simply click on the "Love" button.
-Support Ticket: In order to create a new support ticket, click on the support link and fill out the form.
-Contact Us: In order to contact us or send us your feedback, click on the contact us link and fill out the form, we read every submission carefully and take your suggestions seriously, we may not be able to reply to every enquiry due to the high volume of enquiries and limited staff.
-Advertising Options: Please visit our advertising page if you want to advertise with us.
-Partner Options: Please visit our partners page if you want to become our partner.
-Locations: At the moment, we are only accepting select new users/members from the US and Canada, more regions will be added in the near future.
-Data Retention: You own your data, once you close your account, it is then permanently deleted from our end, after that we don't retain your data such as profile details etc.
POST ARTICLES:
-Buying: Article packs can be purchased from the upgrade page.
-Packages: We offer two types of article packs, personal non-commercial and business commercial.
-Screening: All articles will go through a screening process before they appear on our platform, we reserve the right to approve, remove, or reject any article that is posted.
-SEO: Articles posted are search engine friendly and will appear in search results on all popular search engines such as Google, Bing, etc.
-Sharing: Articles posted can be shared on all popular search engines with just a click on a button.
-Violations: All articles must adhere to our general posting guidelines or they may be removed, members who continuously post articles that are against our general guidelines may be banned from further posting and their account may also be permanently terminated.
-Refrain: Stay away from posting content that is against our Terms of Use.
MY ARTICLES:
-Posting Articles: You must buy credits if you want to publish articles on our platform.
-Posted Articles: Here you can see and manage the list of articles that you have already posted.
-Editing Articles: You can edit articles that you have already posted bye clicking on the edit link in the article page.
-Deleting Articles: You can delete articles that you have already posted by clicking on the delete button in the article page.
-Note: Please note that after a while editing/deleting will be disabled, and there won't be any refund for any deleted articles.
CONTACT US / CUSTOMER SUPPORT:
-Feel free to contact customer support if you still need help by clicking on the contact or support link.
Welcome to ispace1!